01ALLIANCE ITS
Voice Assistants for Your Business Calls
We can build voice assistants for questions, reminders or surveys, with a person taking over when needed. We’ll review the script and phone system before connecting the assistant.
- Agent: We are calling to confirm your appointment.
- Caller: I need to change it.
- Flow: Preserve the context and transfer to the team.
Illustrative transcript. No call is placed.
Explore the example →02THE PROBLEM
Plan the Call Before Connecting It
We’ll agree on the questions, responses and situations that need a person, then test the call with examples.
03DETAIL
When This Service Fits
We can review these problems with you before recommending what to build.
REMINDERS
Review a bounded confirmation or reminder workflow with clear exceptions.
SURVEYS
Collect agreed feedback and route problems to the responsible team.
SERVICE ROUTING
Capture the context required to transfer a supported inquiry to a person.
04DETAIL
What We Can Build for You
We’ll explain what we recommend building and what the project includes.
CALL-FLOW DESIGN
Scripts, supported intents, permitted actions and handoff conditions.
TELEPHONY CONNECTION
The agreed provider connection and business-system interfaces, subject to availability.
EVALUATION AND OPERATING GUIDE
Representative call scenarios, review criteria and instructions for updates.
05In practice
A Call Flow With a Human Exit
Explore a written voice-flow illustration. No call is placed.
Explore the example to see how the service could work. The scope depends on your process and systems.
See how to start →- Agent: We are calling to confirm your appointment.
- Caller: I need to change it.
- Flow: Preserve the context and transfer to the team.
Illustrative transcript. No call is placed.
- Agent: We are calling to confirm your appointment.
- Caller: I need to change it.
- Flow: Preserve the context and transfer to the team.
Illustrative transcript. No call is placed.
- Agent: How was your experience?
- Caller: I need help with an unresolved issue.
- Flow: Route the issue to a service representative.
Illustrative transcript. No call is placed.
06METHOD
How We Work With Your Team
- 01
CHOOSE THE CALL
Define the purpose, participants and channel permissions.
- 02
DESIGN THE SCRIPT
Agree supported answers and handoff behavior.
- 03
CONNECT AND EVALUATE
Test the telephony and business-system workflow against representative cases.
- 04
REVIEW OPERATION
Document responsibilities and agree changes to the supported scope.
07FOCUS
What to Prepare
- One call purpose and sample scripts
- Telephony account details and available interfaces
- Contact permissions and the human escalation process
08Start here
Let’s Review Your Project
Tell us what you want to improve. The first review is free.
What we’ll review
The type of call, the script and the tools involved.
How we can help
We’ll explain how we could help and what we recommend doing first.
Projects start at USD 4,000. The proposal explains what’s included.
Tell us about your project →09QUESTIONS
Questions About Voicebots and AI voice agents
What does the voice assistant project include?
We build and connect a voice assistant for your business. The proposal covers the work and identifies the phone and AI services it needs.
Can the agent make outgoing calls?
We can evaluate outgoing calls if you need them. We first review the purpose, provider capabilities and contact permissions; they are not switched on by default.
What happens when a caller needs a person?
We plan where the call should go and what information your team needs. We test the transfer and what happens if nobody can answer.
Can calls update our CRM?
If your CRM allows the connection, we can register the information you approve. We test the update with sample calls.
Are recordings and transcripts included?
We’ll check what the provider offers and agree on what to keep, where to store it and who can access it before enabling those features.
10SERVICES
Other Work You May Need
We can include related work in the same proposal when you need it.
CHATBOTS AND CUSTOMER SERVICE
We can build a bot that uses your business information to answer questions and passes the conversation to a person when needed.
SEE MOREWHATSAPP AND CRM
We can save WhatsApp inquiries in your CRM, assign them to a sales rep and add follow-up tasks. We’re Blip partners.
SEE MORESYSTEM INTEGRATION
We can connect your CRM, store and business applications so the information reaches the people who need it.
SEE MORECUSTOM SOFTWARE
We build applications around the work your team needs to do and connect them to the tools you use.
SEE MORE11QUOTE
Tell Us What You Need
Tell us what you want to build or improve and which tools you use. We’ll review the project with you.
- Tell us what you need to improve
- We review the tools you use
- We explain the work we recommend and what it costs
12CONTACT
Let’s Review Your Project
Tell us what you want to improve. We’ll review it with you before preparing a proposal.