01ALLIANCE ITS
Chatbots That Answer Questions and Bring Your Team In
We can build a bot that uses your business information to answer questions and passes the conversation to a person when needed. We’ll review the channels and connections with you.
Where can I find my order status?
I can guide you to the agreed status lookup.
02THE PROBLEM
Plan Where the Bot Stops and a Person Takes Over
We’ll agree on the questions it can answer, the information it can use and how your team picks up the conversation.
03DETAIL
When This Service Fits
We can review these problems with you before recommending what to build.
REPEATED QUESTIONS
Provide agreed answers from reviewed information and route exceptions.
SALES INQUIRIES
Capture the context needed for the next step in your commercial process.
DISCONNECTED SERVICE CHANNELS
Define the information that follows a customer from a bot to your team.
04DETAIL
What We Can Build for You
We’ll explain what we recommend building and what the project includes.
CONVERSATION DESIGN
Supported intents, approved information and human handoff conditions.
CONNECTED BOT
The agreed channels and CRM or ticketing connections, validated against available access.
EVALUATION AND OPERATING GUIDE
Test cases, conversation review practices and ownership of knowledge updates.
05In practice
An Answer or a Handoff With Context
Explore two sample conversations. This example sends no messages.
Explore the example to see how the service could work. The scope depends on your process and systems.
See how to start →Where can I find my order status?
I can guide you to the agreed status lookup.
Where can I find my order status?
I can guide you to the agreed status lookup.
My order has an issue that is not covered by the standard answers.
I will pass the question and its context to the support team.
06METHOD
How We Work With Your Team
- 01
CHOOSE A CONVERSATION
Identify the questions and actions worth supporting first.
- 02
DESIGN THE EXPERIENCE
Define answers, permissions and handoff conditions.
- 03
IMPLEMENT AND EVALUATE
Connect the channel and test representative conversations.
- 04
REVIEW AND IMPROVE
Document operation and agree changes based on observed use.
07FOCUS
What to Prepare
- The channel and account you want to start with
- Reviewed FAQs, knowledge sources and sample conversations
- Your team’s escalation process and system access
08Start here
Let’s Review Your Project
Tell us what you want to improve. The first review is free.
What we’ll review
Your service channels and examples of customer questions.
How we can help
We’ll explain how we could help and what we recommend doing first.
Projects start at USD 4,000. The proposal explains what’s included.
Tell us about your project →09QUESTIONS
Questions About Chatbots and omnichannel service
Does the chatbot replace our service team?
It can answer the questions we plan together and pass the conversation to your team when needed. We agree on those limits before building it.
Can it use our internal knowledge?
We’ll review the information it needs, who maintains it and which people or tools are allowed to access it before connecting a source.
Do all channels launch together?
We check the accounts and connections for each channel. We can start with one, test the conversation and decide whether to add others.
How do you check answer quality?
We test the bot with questions your customers might ask, including cases that need a person. Your team reviews the answers before launch.
Can it also handle phone calls?
We can review a voice assistant as related work. Phone calls need their own script, phone connection and plan for transferring to a person.
10SERVICES
Other Work You May Need
We can include related work in the same proposal when you need it.
WHATSAPP AND CRM
We can save WhatsApp inquiries in your CRM, assign them to a sales rep and add follow-up tasks. We’re Blip partners.
SEE MOREVOICE ASSISTANTS
We can build voice assistants for questions, reminders or surveys, with a person taking over when needed.
SEE MOREAI FOR BUSINESS
We can build assistants that look up information, sort messages or help with repeated tasks.
SEE MORESUPPORT AND MAINTENANCE
We can maintain what we build, with human and automated monitoring 24/7. Support is reviewed and quoted separately for the infrastructure involved.
SEE MORECUSTOM SOFTWARE
We build applications around the work your team needs to do and connect them to the tools you use.
SEE MORE11QUOTE
Tell Us What You Need
Tell us what you want to build or improve and which tools you use. We’ll review the project with you.
- Tell us what you need to improve
- We review the tools you use
- We explain the work we recommend and what it costs
12CONTACT
Let’s Review Your Project
Tell us what you want to improve. We’ll review it with you before preparing a proposal.