01SUPPORT AND MAINTENANCE
Support for the Systems We Build
We can look after the websites, applications and automations we build, with human and automated monitoring 24/7. We review each setup and quote support separately, based on how much infrastructure we’ll be looking after.
- 01Alert
A connection did not finish sending its data.
- 02Review
- 03Follow-up
02THE PROBLEM
The Work Continues After Launch
A connection can fail, a bot may need an update or an application can need maintenance. We can review what we built for you and put a support service in place for that setup.
03DETAIL
What We Can Look After
This service covers solutions built by Alliance ITS. We review the setup before quoting ongoing support.
WEBSITES AND APPLICATIONS
The websites and software we build and the infrastructure they use.
BOTS AND AUTOMATIONS
The conversations and tasks we set up for your team.
CONNECTIONS BETWEEN SYSTEMS
The integrations we build to move information between your tools.
04DETAIL
People and Monitoring Tools, Working Together
We offer human and automated monitoring 24/7. The proposal explains what we’ll monitor, how reports are handled and what maintenance is included.
MONITORING AND ALERTS
Check the agreed systems and detect issues that need review.
PEOPLE REVIEWING ISSUES
Review what happened, who needs to act and how the issue will be followed up.
MAINTENANCE AND RECORDS
Carry out the included maintenance and keep a record of the work.
05In practice
An Example of an Alert and Follow-Up
Illustrative example of what can happen when a connection fails.
Explore the example to see how the service could work. The scope depends on your process and systems.
See how to start →- 01Alert
A connection did not finish sending its data.
- 02Review
- 03Follow-up
- 01Alert
A connection did not finish sending its data.
- 02Review
- 03Follow-up
- 01Alert
- 02Review
A person checks what happened and which system needs attention.
- 03Follow-up
- 01Alert
- 02Review
- 03Follow-up
Record the fix and check the connection again.
06METHOD
How We Agree on Support
We review each setup before offering an ongoing service.
- 01
REVIEW THE SETUP
Look at the solution we built and the infrastructure it uses.
- 02
PREPARE A SEPARATE QUOTE
Price the support service based on the infrastructure we need to maintain.
- 03
AGREE ON HOW REPORTS ARE HANDLED
Define what is covered, who receives alerts and the response times for the service.
- 04
MONITOR AND MAINTAIN
Combine monitoring tools and people to look after the agreed systems 24/7.
07FOCUS
What We Need to Review
The solution and its infrastructure help us work out what support it needs.
- The solution Alliance ITS built for you
- The infrastructure it runs on
- The parts of your operation that rely on it and any recurring issues
08Start here
Let’s Review What Needs Support
Tell us which solution we built for you and what you need us to look after.
What we’ll review
The solution, its infrastructure and any current issues.
What you can expect
A support proposal based on the setup we need to maintain.
Ongoing support and maintenance are quoted separately from the development project.
Let’s review your support needs →09QUESTIONS
Questions About Support and Maintenance
What can you maintain?
The websites, applications, bots, automations and integrations we build. We review each setup before agreeing to ongoing support.
Do you offer 24/7 monitoring?
Yes. We can combine human and automated monitoring 24/7. The support proposal explains which systems are covered and how alerts are handled.
Is ongoing support included in the development price?
Ongoing support and maintenance are quoted and charged separately from the development project.
How is the price calculated?
It depends on the size of the infrastructure we need to look after. We review it before preparing the quote.
How quickly will you respond to an issue?
We agree on response times for each support service before work starts. The proposal explains what happens when an alert or report comes in.
Are new features included?
The proposal explains which maintenance and changes are included. We review new requests before doing the work.
What do you need to prepare a quote?
We need to review the solution we built, the infrastructure it runs on and the support your operation needs.
10SERVICES
Other Work You May Need
We can review related work when your operation needs it.
CHATBOTS AND CUSTOMER SERVICE
We can build a bot that uses your business information to answer questions and passes the conversation to a person when needed.
SEE MORESYSTEM INTEGRATION
We can connect your CRM, store and business applications so the information reaches the people who need it.
SEE MOREWORKFLOW AUTOMATION
We can connect forms, approvals and tasks so your team spends less time entering the same information.
SEE MORECUSTOM SOFTWARE
We build applications around the work your team needs to do and connect them to the tools you use.
SEE MORE11QUOTE
Tell Us What Needs Support
We’ll review the solution and its infrastructure before preparing a separate support quote.
- Tell us what you need to improve
- We review the tools you use
- We explain the work we recommend and what it costs
12CONTACT
Let’s Look After What We Built for You
Tell us what support you need. We’ll review the setup and quote ongoing monitoring and maintenance separately.